Shipping & Returns
Fast, reliable delivery and hassle-free returns
Shipping Information
Free Shipping
On all orders over $50 CAD within Canada
Standard Shipping
Flat rate of $8.99 CAD for orders under $50
Delivery Times
| Region | Estimated Delivery |
|---|---|
| Ontario & Quebec | 3-5 business days |
| British Columbia & Alberta | 4-7 business days |
| Atlantic Canada | 5-7 business days |
| Northern Canada | 7-10 business days |
| United States | 7-14 business days |
Processing Time
Orders are processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.
Returns & Exchanges
30-Day Return Policy
We want you to love your purchase! If you're not completely satisfied, you can return most items within 30 days of delivery.
Return Requirements:
- Item must be unused and in original condition
- Original packaging required
- Proof of purchase (order confirmation or receipt)
- Return request submitted within 30 days
How to Return
- Contact us at nabil.s.alaoui@gmail.com
- Include your order number and reason for return
- We'll send you a return authorization
- Ship the item back (return shipping is customer-paid)
- Refund processed within 5-7 business days
Non-Returnable Items
- Opened or used beauty products
- Personal care items
- Custom or personalized orders
- Items marked as final sale
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund.
Questions About Shipping or Returns?
We're here to help! Contact us and we'll respond within 24 hours.
Contact Us